Effective date: 1 August 2026
Star Blessings Pty Ltd, ACN 700 958 881 (Star Blessings, we, us or our) respects your privacy. This policy explains what personal information we collect, why we collect it, and what we do with it. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
1. What we collect
We collect the information we need to take your booking and provide your session:
- Contact details: your name, email address and phone number.
- Booking details: the service and the date you book, and any questions or notes you send us.
- Your signature, when you sign our acknowledgement form.
- Messages: anything you send us through the contact form.
- Website data: your IP address, device and browser type, and the pages you visit, collected through cookies and analytics.
We do not collect or store your card details. Card payments go directly to our payment provider, Square.
We do not record sessions.
2. Sensitive information
During a session you may choose to tell your reader about personal matters, such as your health, relationships, or religious or spiritual beliefs. Some of this is sensitive information under the Privacy Act.
We only collect sensitive information that you choose to share, and by sharing it you consent to us using it to provide your session. We do not use it for marketing and we do not share it with anyone else unless the law requires us to.
You may also mention other people in a session. We ask that you share only what is needed, and we treat that information with the same care.
3. How we collect it
We collect personal information directly from you when you book, pay, contact us, subscribe to our mailing list or take part in a session. We also collect website data automatically when you browse the Site.
You can browse the Site without telling us who you are. We need your name and contact details to take a booking.
4. Why we collect it
We use your personal information to:
- take and manage your booking and payment;
- provide your session and respond to your questions;
- send booking confirmations and reminders;
- keep the business records the law requires;
- understand how the Site is used and improve it; and
- send you news and offers, if you have agreed to receive them.
5. Marketing
We only send marketing emails if you have asked to receive them. Every marketing email includes an unsubscribe link, and you can also ask us to remove you at any time. Booking confirmations and reminders are not marketing and will still be sent.
6. Who we share it with
We do not sell your personal information. We share it only with:
- our readers, so they can provide your session;
- third-party service providers we use to operate the business, including website hosting, form processing and payment providers; and
- others where the law requires or permits it, for example a court or regulator.
Our service providers may only use your information to provide their services to us.
7. Overseas disclosure
Some of these service providers may process or store personal information outside Australia. We take reasonable steps to use providers that protect personal information to a standard similar to Australian law.
8. Cookies and analytics
The Site uses cookies and Google Analytics to understand how visitors use it, such as which pages are visited and for how long. This information does not include your name. You can block or delete cookies in your browser settings, and the Site will still work.
9. Security
We take reasonable steps to protect personal information from misuse, loss and unauthorised access. These include using reputable providers, restricting access to people who need it, and protecting accounts with strong passwords and multi-factor authentication.
No system is completely secure. If a data breach is likely to cause serious harm, we will tell the people affected and the Office of the Australian Information Commissioner, as the law requires.
10. How long we keep it
We keep personal information only for as long as we need it:
- Financial and transaction records: 7 years, as tax law requires.
- Booking details and messages: 2 years after your last booking.
- Mailing list details: until you unsubscribe.
After that we delete the information or remove anything that identifies you.
11. Accessing and correcting your information
You can ask us for a copy of the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We may need to confirm your identity first. We will respond within 30 days.
We do not charge for making a request. If a request is unusually large, we may charge a reasonable fee to cover our costs, and we will tell you the amount beforehand.
12. Complaints
If you have a concern about how we have handled your personal information, please contact us using the details below. We will acknowledge your complaint within 10 business days and aim to resolve it within 30 days.
If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
13. Changes to this policy
We may update this policy from time to time. The current version, with its effective date, will always be on this page.
14. Contact us
Star Blessings Pty Ltd, ABN 97 700 958 881
Contact: through our Contact Us page
Post: Suite 17, 89-97 Jones St, Ultimo NSW 2007